The turn around time on your print order with Viaggio Digital starts when you’ve paid in at least 75% and we have all information required to complete your order (all mock ups, high resolution artwork, working /correct tags, all fonts required for editable tags, all shipping info, Pantone colors, ink types, and any other requested info etc.). Delay in receipt of *any* of this info could result in production delays. Our current turnaround time is 5-7 Business Days Average + Shipping. Complex orders/add-ons may increase turnaround times. Delay in approval of mock ups could also result in production delays. Each finishing service will add extra time to the turn around on orders, adding roughly 2 days per finishing to the turn around time. The most up-to-date turnaround time will be listed on your quote and invoice.
If you have a deadline for your order, it is very important that you let us know when placing your order and a rush fee may apply if there is not enough time to complete your order under normal circumstances. If you do not advise us about a due date until after your order has been paid for and pushed through our system, we may not be able to accommodate your request. Any circumstances out of Viaggio Digital’s control (ie: weather delays, shipping errors by the supplier, etc.) may also require more time and are not factored into the initial turn around time estimate.
Orders must be paid with a 75% deposit prior to any work beginning. Unless otherwise approved by Viaggio Digital staff, customers with terms, etc. If you pay via check, the turn around time clock on your order will not begin until your check clears.
All files must be submitted in 300 DPI or vector format. The design should be sized to the size you would like it to print or larger and dimensions should be provided. Text must be converted to outlines. Printing can only be as good as the artwork. Viaggio Digital will not be responsible for poor quality printing due to poor artwork. Viaggio Digital is not responsible for any misspellings, errors, or issues in your art file. We do our best to catch these errors and point them out to you, but we may not catch them all. If it is in your art file and on your approval, that is how we will print it.
Art Approval / Order Proofs
It is the buyers responsibility to approve order proof proceeding with order. If client opts out or chooses not to receive a proof, Viaggio Digital can not be liable for errors not caught by buyers order. We highly recommend ordering a sample if you are not sure how your garment will look in regards to placement, colors, artwork sizes, etc..
Out of stock items
Viaggio Digital is not responsible for items that are out of stock by suppliers and or distributors. While we check items we know to have potential stock issues, all garments are ordered after your order is placed, and we cannot guarantee their availability. If items are out of stock, we will provide you with a list of possible replacements and get it approved by you before using your chosen item.
Although Viaggio Digital has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing over the zipper, pockets or any other uneven surfaces. Viaggio Digital will not be responsible for these inconsistencies.
Collar & Screen Printing
Although Viaggio Digital has the latest equipment available, inconsistencies may occur in registration and ink coverage when printing near or over the collar, seams, or any other edges. Any large prints may run the risk of going over the sleeve seam. These are all considered acceptable goods and will not be considered for reprints and or damages. Buyer accepts responsibility when submitting order.
Cancelled Orders Due To Buyer Mistake
There is a $250 cancelled set up fee for any changes made to an order after work has been done. IE: Once a machine is set up and buyer requests to stop production there is a $250 cancellation fee to cover for the time spent mixing inks, preparing machines and garments as well as setting up machines.
Cancellations & Restocking Fees
Cancellations made after order has been placed will be subject to a 15% restocking fee plus any additional fees required to cover services already rendered. No cancellations will be accepted once production or any manipulation of the garments (tag removal, printed tags, printing, hem tagging, etc.) has begun on the order.
Must Have Dates & Rush Orders
Viaggio Digital will do everything we can to meet any must-have date, but we cannot guarantee it. Rush fees may apply. Customer is responsible for any expedited shipping charges associated with the order.
Viaggio Digital is closed on all national holidays and these days are not considered business days when counted in turn around times.
Under Runs, Damages & Spoilage
Due to the nature of this business, Viaggio Digital will not be responsible for under-runs or spoilage up to 10% per design (spoilage must be more than 100 shirts per design for a reprint). Please keep this in mind when ordering (it is never a bad idea to order extras). We always do our best to get you what you ordered. We will refund you the cost of any items shorted from your order but will not process a reprint for less than 10% of your order (or 10 shirts minimum). As everything is done by hand , there is a 5% industry tolerance on placement, color, artwork size, etc.. There is also a 5% order tolerance due to damages and misprints.
There is a $75 returned / Non Sufficient Funds check fee
Viaggio Digital reserves the right to change pricing without notice.
Viaggio Digital is not responsible for manufacturer defects such as color inconsistencies, stitching errors, mislabeled garments, loose/inconsistent stitching, and/or garment defects (holes in garments, ripped seams, etc.). We try our hardest to inspect the garments as we print them, but we cannot guarantee each garment. We are not the manufacturers of these garments, so we cannot ensure there construction. We highly recommend ordering 5%-10% extra of each size if an exact count is important.
Some manufacturers over-dye their garments. Over-dying is the process of re-dying a garment after it’s initial manufacturing period. This is done for any number of reasons, including color correction, clearing out of colors that didn’t sell (purple shirts aren’t selling so the manufacturer dyes them black to sell them as black shirts), etc. Because of this factor, Viaggio Digital cannot 100% guarantee exact color consistency on coloring with discharge printing or discharge based services (Premium Standard). This is most noticeable on white ink prints (showing a slight off-white tinge), but can sometimes be seen with other colors. If you are concerned about the possibility of over-dying on a garment you are interested in or would like more information or alternate print methods, please contact us prior to submitting an order. We will be glad to provide you with any information that may help you avoid this issue.
If a garment is provided or ordered Viaggio Digital can not be held responsible for how the print is effected by the print. Many light weight fabrics should be tested prior to running full production and a sample should be ordered to see how these garments will print. We can not be held responsible for prints showing through the back on label prints due to light weight fabrics.
Terms & Conditions
Prices apply to COD & Net purchases only
Buyer(s) consent to the following Terms & Conditions: Viaggio Digital (USA) DBA Creators Creations LLC’s (herein after “Viaggio Digital” and or Seller) acceptance of Buyer’s orders is expressly made conditional on Buyer’s assent to these terms and conditions. Unless otherwise agreed to in writing by all parties, the terms and conditions set forth on this credit/buyer application, order confirmation, and/or invoice supersede the terms and conditions of the Buyer’s purchase order(s) and will govern all transaction between the buyer and the seller. These terms and conditions also apply to all future transaction unless modified in writing signed by all parties. Seller specifically rejects any terms or provisions which set any standards, specifications or damages related to quality and time of delivery. Buyer’s acceptance of goods delivered by Seller in conjunction with this invoice, credit/buyer application, or order confirmation is an acknowledgement by Buyer of its acceptance of these terms and conditions.
Notice of Defects/Returns
The Buyer must make any claims of defects, including but not limited to those related to shortages, quality, or specification, within the first 7 days after the receipt of merchandise. The seller cannot be responsible for shortages when shipments are directed to a third party. It is the responsibility of Buyer to inspect upon receipt, that all merchandise delivered matches its order.
Modification of Goods
Garment dyers, printers, embroidery, embellishments, applicators beware: modify the goods and you own them. Once merchandise is printed, embellished, garment dyed, washed or altered in any way, the Buyer cannot return or make a claim relating to such merchandise. The Seller is not responsible for fallout or loss during the garment dye/wash process. Regularly test the merchandise for garment dyeability. Garments modified by the Buyer, or modified by Seller at the request of the Buyer, may not be returned. Seller may agree, as an accommodation to Buyer, to purchase these items. Should seller make this accommodation, Buyer authorizes seller to sell such garments and warrants that it has the right to sell such goods to Seller and releases and indemnifies seller from any liability related to labels, marks, designs or other intellectual property rights in anyway related to the sale or distribution of these goods.
It is the responsibility of Buyer to inspect upon receipt, that all merchandise delivered matches its order. A written authorization from the Seller must be obtained by the Buyer for any returned merchandise. All returns must be made within 7 days of receipt of goods. The Seller will charge the buyer a 25% restocking fee with a $5.00 minimum charge for any returned merchandise. Buyer authorizes seller to sell any garments with Buyer’s label, mark, custom, design or print that have been returned, rejected, or abandoned.
Acceptance of Goods with Known Defects waives claims for Damages
Buyer must notify seller in writing off all claims for damages resulting from late delivery or any other defect that is known to Buyer at the time Buyer accepts the merchandise. Buyer hereby waives any claim for damages resulting from any defect Buyer is aware of, including late delivery, at the time Buyer accepts the merchandise.
It is understood that should the Buyer become Delinquent in payment, no further credit will be extended and the Seller will charge the Buyer a past due service charge at the rate of 1.5% per month (18% per annum), collection agency fees in the amount of 30%, and/or reasonable attorney’s fees, and all other costs and expenses which may be incurred by the Seller in the enforcement of the terms and conditions set forth on this invoice, credit application, and/or confirmation. Any returned checks will be charged to the Buyer, and a $50 handling fee will be charged to the buyer. If the Buyer’s account is turned over to a receivable insurance company for a claim, Seller can also charge the client an additional 30% of the principal amount due which is in default. It is understood that these charges are a reasonable estimation of the damages Seller will incur upon Buyer’s default.
Any transactions between the Buyer and the Seller are governed by the laws of Georgia. To the extent that any court proceedings are commenced, the Buyer and any Guarantor hereby consent to the jurisdiction of the courts of Cobb County, Georgia, for any claims or controversies arising in the sale of garments by the Seller to the Buyer. The Seller also reserves the right to sue the Buyer or its Guarantor in the province or state of its domicile. However, the foregoing shall not in any way diminish or limit the arbitration provisions set forth below.
Buyer acknowledges that Seller has no responsibility for any work performed by any vendor referred by Buyer and hereby waives any right to assert any claim against seller for work performed by any other firm, including but not limited to claims for negligent referral, agency, or respondent superior.
In consideration of such credit extended and/or to be extended by Viaggio Digital in its discretion to Buyer, or the release of goods paid by credit card or check, the individual(s) signing this invoice, credit/buyer application, other confirmation, or delivery receipt or check or credit slip, hereby unconditionally guarantee(s) to Viaggio Digital and its successors, endorsees, and assigns the punctual payment when due, with such interest as may accrue thereon either before or after any maturity(ies) thereof, of all debts and obligations of Buyer and any other party or parties, now existing or hereafter arising, as well as the performance and observance by Buyer of the terms, conditions, stipulations, and agreements of Buyer contained in this invoice of Viaggio Digital.
Agreement and Acknowledgement
Buyer(s) have carefully read and agree to these Terms and Conditions. Buyer authorizes Viaggio Digital to verify the credit of the Company and/or individual(s) whose signature(s) appears on this or the other documents and/or business references to release credit information of Buyer and or Guarantor(s) as requested by Viaggio Digital.